DO I HAVE TO PAY FOR THE RETURN?
Exchanges and Returns FREE (except in articles de clearance)
You can request a return or size change at within 14 calendar days from receipt of the product, without the need to use it previously and having communicated it through our email address: firstname.lastname@example.org . Once this period has elapsed, the products will be considered compliant and accepted by the client.
The order withdrawal period is 14 days natural from the day the purchase is received in accordance with the provisions of the Retail Trade Law of the Spanish Territory. In those 14 calendar days the product must reach our offices.* Not applicable to shipments outside the Peninsula.
Returns of products will not be accepted after said period
The customer is responsible for the shipping costs generated by the returns to our warehouses of the products of </b >clearance and sales
https://anuquet.com/es/ will not be responsible for any loss that the package has suffered during the shipment, and it will be the customer's responsibility to ensure that the package reaches our facilities in perfect condition.
Items must be shipped in their original condition, including the box, with no signs of being used or damaged. Otherwise, the exchange or return of the product will not be accepted.
HOW TO RETURN AN ITEM
To proceed with the return you must send us an e- mail to Hola@Anuquet.com
In case of change: the garment is chosen instead.
HOW TO MAKE AN ITEM EXCHANGE
In case of change, also you should send an email to email@example.com including the information mentioned above and specifying the garment chosen instead. You can only change the size or for another model of the same quantity.
If you want to change the garment for another model of a different amounte, you will have to return the model you received and place a new order.
DO I HAVE TO PAY FOR THE EXCHANGE?
The first change will be sent FREE by https://anuquet.com/en/
The dealer will collect the product you wish to exchange when it is
In case of a second change (changing the item a second time), the shipping costs will be paid by the customer.
the process including pick up at your address and delivery to the same with a cost of 10 euros to be paid at the time of delivery cash on delivery
In both cases, you must previously specify by email the day and time you wish to receive the second change.
France, Germany, Netherlands, Belgium, Luxembourg, Denmark, Czech Republic, Main UK*, Italy, Austria, Poland.
Exchange and return costs will always be paid of the client.
Shipping must be by registered letter to our offices .
You will need to specify in advance, by email, the day and time you want to receive the second change.
ALL COUNTRIES, INCLUDING THE CANARY ISLANDS
Costs associated with exchanges and returns will always be paid by the client. Customs fees are also charged to the buyer. Our Customer Service team will inform you about the corresponding cost.
Shipping must be by registered letter to our offices
You will have to specify in advance by email, the day and the time you want to receive the second change.
HOW TO RECEIVE YOUR REFUND AMOUNT
The amount of the returned garment will be refunded by the company within 5 business days of receipt of the order and verification of its good condition.
Once the refund is approved, you will receive the amount of the same way you made the purchase. Remember thatpayment by credit card always depends on your bank.
If a returned product does not meet the requirements, (items must be in perfect condition and have labels inside and outside) will be returned to proper parts.
SPECIAL OFFERS OR DISCOUNTS
Products on Promotion, Sale or Discount Code of more than 15% are only accepted for changes. Return shipping and shipping costs are the responsibility of the customer.
The warranty applies as long as the product delivered it is used in the same condition in which it was received or has been used beyond the mere opening of the product.
The return cannot take place, in any case , if the products were manifestly put to use. In the event that the return is not accepted because the product has been used, these products will remain in the warehouse of https://anuquet.com/es/ to be collected by the client or your courier, for a period not exceeding 30 days from its return.
Yes, before 7 business days of the period of withdrawal from the delivery of the product, detects any defect, you must contact us through our email: firstname.lastname@example.org as long as the guarantee provides such a measure, otherwise we will proceed to refund the amount.